Frequently Asked Questions

Everything you need to know about your order and our military collectibles.

How long does international shipping take?

We ship worldwide from our UK-based warehouse. International deliveries typically take 7–14 business days, depending on your location and customs processing times.

Are the model kits suitable for beginners?

We offer a range of difficulty levels. Each product page includes a skill level rating from 1 to 5 to help you choose a kit that matches your modeling experience.

What is your return policy for damaged items?

If your item arrives damaged or defective, please contact us within 30 days of receipt with a photo of the damage. We will provide a full refund or a replacement at no extra cost.

Do you offer tracking on all orders?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.

Are the products in the shop authentic museum replicas?

Many of our products are exclusive to The Tank Museum and are developed in collaboration with our curators to ensure historical accuracy and high quality.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.